Support questions and answer and latest software.
webbox
member
Posts: 19 Joined: Thu Mar 19, 2009 6:27 am
Post
by webbox » Wed Feb 02, 2011 12:39 pm
hello
I turn the screen backwards with keyboard F2
Like the picture 1
When I do a shutdown setting is not saved and the screen returns to normal
Like the picture 2,3
Why the settings are not saved ? please need help
Chuck
Site Admin
Posts: 1546 Joined: Wed Mar 28, 2007 3:34 pm
Location: Michigan
Contact:
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by Chuck » Wed Feb 02, 2011 12:42 pm
I'm guessing that you forgot to jumper (J2 - as I recall.) This enables the battery backup for settings.
webbox
member
Posts: 19 Joined: Thu Mar 19, 2009 6:27 am
Post
by webbox » Wed Feb 02, 2011 2:51 pm
I tried and it does not help
Chuck
Site Admin
Posts: 1546 Joined: Wed Mar 28, 2007 3:34 pm
Location: Michigan
Contact:
Post
by Chuck » Wed Feb 02, 2011 2:57 pm
webbox wrote: I tried and it does not help
Please take a picture of your usb board and post it.
webbox
member
Posts: 19 Joined: Thu Mar 19, 2009 6:27 am
Post
by webbox » Wed Feb 02, 2011 3:35 pm
before
after
Chuck
Site Admin
Posts: 1546 Joined: Wed Mar 28, 2007 3:34 pm
Location: Michigan
Contact:
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by Chuck » Wed Feb 02, 2011 3:46 pm
I'm sorry, it's the other jumper J3. J2 is actually meant to connect to a switch that allows you to manually flip the screen.
webbox
member
Posts: 19 Joined: Thu Mar 19, 2009 6:27 am
Post
by webbox » Wed Feb 02, 2011 4:27 pm
I tried J3 still does not help
Chuck
Site Admin
Posts: 1546 Joined: Wed Mar 28, 2007 3:34 pm
Location: Michigan
Contact:
Post
by Chuck » Wed Feb 02, 2011 4:28 pm
You might want to replace the battery. If Nucore is working fine but not retaining settings I would suspect the battery is dead. If a new battery doesn't work you'll need to send the board to us for repair.
webbox
member
Posts: 19 Joined: Thu Mar 19, 2009 6:27 am
Post
by webbox » Wed Feb 02, 2011 4:43 pm
I changed a new battery and still same thing
Is repair costs money?
Since the product order for about 3 weeks ago
Where to send the product?
Chuck
Site Admin
Posts: 1546 Joined: Wed Mar 28, 2007 3:34 pm
Location: Michigan
Contact:
Post
by Chuck » Wed Feb 02, 2011 5:01 pm
webbox wrote: I changed a new battery and still same thing
Is repair costs money?
Since the product order for about 3 weeks ago
Where to send the product?
Don will contact you about the repair.